Change my billing address

[Alex35]

I need to change my billing address as I have moved home 

[MI5 · Accepted solution]

@Alex35 

In your details in your MyO2 https://mymobile.o2.co.uk/

[Cleoriff]

@Alex35 

Via the web you can get it as follows:

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and address details will allow you to change your address. O2 will send you a text to make sure it's you.

[Breanna]

Were you able to get this sorted @Alex35?

[Mike35]

Yes

[Mike35]

I have been trying that it doesn't work 

[MI5]

@Mike35 

If you're PAYG you can't change your address.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks