Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Covergae in Spain

Any help appreciated. I am pay monthly, Apple 12 phone. I can only use my voice phone here in Majorca. There is a 4G signal, roaming is switched on (I think), but cannot get email or use Google Maps when I am away from Wifi. Cannto get hold of O2 on ...

d_sing by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelled order but still been charged for plan

I ordered a iPhone XR with a pay monthly plan. After waiting 7 days and my phone still not turning up I called and cancelled my order. I’ve just checked my bank account and I’ve still been charged for the plan. I do not want to be with O2. Please hel...

Kypri127 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi Calling on Sony Xperia 10iii

Hi, Is Wifi calling available and supported fot this device? I'm receiving conflicting answers. I see it ISN'T supported in the list of supported devices BUT i've seen some posts on this forum saying is is? Even contacting the Gurus is conflicting as...

Starvis by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Am I eligible for a refund?

When I took out a contract for an iPhone 12 Pro, I paid a £140 deposit and I don’t think it went towards my first bills.Does that mean I’m able to phone O2 and collect a refund?

Resolved! Voicemail off

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.I've put the phone down on 4 customer service agents (and that's just today) because they keep ...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Chat Messages

Hi, recently moved from EE to O2 but kept my number using the PAC code. Since I have been with O2 I havent received any chat messages to my new phone. Instead, they are sending to my old phone which I no longer use. How can I resolve this please?

Pippa_j by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Starting a conversation

I started a conversation last week but can’t get back to it and can’t start a new one as it won’t load for me to write any text in to it.

NickDyer by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No mobile%20data%20available%20when%20abriad

I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when co...