Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unrecognised charges and ridiculous service time

Upon receiving my bill I learned I have accrued £239 excess charges. I don't know what there are and they aren't itemised on my bill. I raised the query with O2 immediately. They told me there would be an investigation taking no more than 10 days. Ev...

MY NUMBER HAS BEEN REMOVED

My number has been removed what do i do

Resolved! Fraud

Email to say password change. I hadn't. Used a different device changed my password logged in. A iPhone contract took out. Within30 mins of the order I contacted fraud. Evan gave them order number delivery address which isn't mine. This is the Thursd...

Resolved! I need more time paying my bill

I’ve been struggling with money at the moment due to money problems and was wondering is there a way to ask O2 for some more time when I’m ready to pay my bill.

Partial bill payment not showing

Hi hoping you can help, I bought a bolt on while abroad and wanted to pay it off as soon as possible which I did over a week ago. However my o2 app isn’t showing this anywhere and still says the normal bill plus the extra will be coming out on the fi...

Can’t pay my bill

Doesn’t let me pay my bills at all

Tariff

I've been trying to start a new tariff with my o2 with the new card I have but it will not accept it and it is with the same bank.

Resolved! Blue light Card discount

I had a discount code but it said to activate once my new contract was active. I can't see anywhere to add this discount onto my account. Can you please assist. My phone was meant to come Monday but was delayed until today. Can you advise on how I ca...

Resolved! Bill not paid

It states I’ve paid my bill but I havent

New phone has been disconnected.

I already have a phone on contract, which is my phone. I bought my daughter a new phone this week, received it and activated it. She wanted to keep her old number which was an o2 pay as you go number, got intouch with o2 they said they’ll switch it. ...

O2

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