Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Disney + being charged, yet i removed this extra

I was given three months free Disney+ which I activated on Wednesday, 16th August.I subsequently got a text from O2 confirming this on the same day, which began "Your Disney+ Extra is now ready". I did not want to get charged when the 3 months were u...

Tariff upgrades

Hi, So I'm looking on my o2 at the upgrades I can make every month in relation to tariff switching. There are these "Plus" plans but do they actually have anyth different? My S22 Ultra was taken on contract in July 2022, am I eligible for the "Switch...

SIM card

I am having difficulties to order a new SIM card as returning customer. I cannot create new account because I have an existing account with you but also I cannot change my address.

Monthly Rolling Plan / Chances of getting my number back / reactivating with the O2???

Dear Community! This is my cry for help! I'm a former Virgin Mobile customer recently transferred to O2 until now with monthly rolling plan. Due to difficulties with settling payment on time; missed regular payment, then unsuccessful attempt to pay i...

Pay monthly

My monthly bill has been taken out of my bank but no top up has been added and saying I don’t have a plan with 02

Resolved! vat invoices needed

Good Morning I've just discovered that l can no longer download vat invoices from my O2 but l need invoices for the last three monthsHow can l achieve this please ?

My data and calls arent working help ASAP

Hello i just payed my outstanding bill but my data and calls are not working please help me asap

Resolved! Caller IDs all unknown

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown. I ...

Cancelling a contract with time constraint.

Hi I had phone contract with o2 for 36 months and after that had finished liked the phone and the tarried payment was 32.00 every month and was ok with it. But found a sim deal pay as you go on site and wanted that deal and went on to my account and ...

Resolved! Missing parcel

Hello . I should receive my parcel 15.12.23 . Status is delivered but I didn't receive this parcel . I try sort this out already 3 days . I calling DHL and O2 customer service. No one want to help me ...

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