Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor service

Extremely poor customer service my phone number does not work yet I am still being charged for a bill and I have tried calling was put on hold for over an hour was passed around to every department then was disconnected

Resolved! 5G boosted sim

I have received a call asking if I would like to be registered for a 5G boosted O2 sim. Is this a scam or a real thing?

Resolved! Sim unlocked

Hi I was wondering if my phone is unlocked or if I have to get it unlocked for sim change

Resolved! Using my phone in mexico.

Hi all, I'd just like to clarify something. I have travel inclusive as an 'extra' not a 'bolt on'. I'm going to Mexico in June. Am I correct in thinking I'll be able to use my phone as normal whilst out there, data wise, with no extra charges as long...

Resolved! esim showing no service on iphone 15 pro

I got this phone today and set everything up after work, since I upgraded from my sim only contract to a handheld contract I was able to transfer everything from my iphone 7 to my new iphone however even though the esim is installed I'm getting no se...

02 premier service

Why am I been changed £33 for premium service which if you check I have never used at all so do not understand this I am 72 years old and can not afford bills like this, we don’t use our heating at our flat as we can’t afford it and eat at the same t...

Resolved! Charges in Thailand when no calls made or picked up

Spoiler (Highlight to read)Spoiler (Highlight to read)Hi, my daughter’s contract is in my name and she is in Thailand on holiday. Unknown charges came up on ‘extra charges’. My daughter has wifi data turned off, has not made or accepted any calls sin...

Resolved! O2 will no lo her take 202 calls from me

For some reason O2 have now blocked my number from calling 202 every time I call it gets cut off I need to resolve a problem and they are refusing to help me what can I do

Resolved! URGENT help with my number transfer

I paid off the remainder of my device today so that I could move my O2 mobile number across to my new O2 SIM on my new contract. They did change of ownership of number so that it could be moved across even though I was the owner of both numbers?Anywa...

Login sends verification code to a mobile I'm not using. How to set up different verification.

To get a 'good deal' on my last years Virgin Package I had to get an O2 mobile pay monthly sim.I was never going to use it as I already have a mobile and I didn't want it connected to my home package.I got the sim and paid 11.73 a month for it.But I ...

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