Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade issue

Hey so I just upgraded through live chat the guy I spoke to said I just passed the credit check, but then he gave me a number to call as they needed a few more questions regarding my order. I just called them and he said that if it’s been accepted th...

Resolved! Google Pixel 6 wont power on

I was using my phone when it suddenly went complete power off. its was still powered to over 50% at the time. it wont turn back on tried power and volume up together to reset it, nothing happened. its been plugged in for hours now and still wont turn...

Cannot cancel a bolt on

I am abroad and tried to buy 1 Zone 3 mobile data package. It transpired I've been charged now for 3 mobile data packages. After calling o2, the team say they cannot cancel the packages and neither can I because there is no means to do so via the web...

Resolved! How do I order a replacement sim

How do I order a new sim

Resolved! 02 data very slow

I've just signed up to o2 on a pay monthly plan and I'm getting very poor data speeds. I've tried resetting the network, turning the phone on and off, airplane mode on and off etc but nothing is working. When I check the speeds I'm getting 0.5 mbps t...

e Sim

Hi - I was an hour on support call with an agent this morning who said they had activated an e Sim for me but when I review my orders it looks like they only have deactivated my current sim.

Hi I had my phone stolen and I require my EMI number for my bank insurance

Hi my phone was stolen and require my EMI Number for bank insurance

Resolved! Bill query

Hi there.Our phones have been cut off as last bill was not taken. Can you help us to pay our bill and get set up again? We cannot make calls to phone o2.

Paying bills

I’ve questions about my bills

Phone delivery

I received a message to say my new phone would be delivered yesterday but I haven’t had it and the status now says complete Message below with tracking number. Just letting you know your order (REMOVED) is on its way. Estimated Delivery:Wednesday, 03...

O2

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