Carrier update and now no service

Anonymous · ‎25-05-2015

Hi

I have an Iphone six and the phone just prompted myself, my wife and my daughter to update our carrier settings.

I did, as did my daughter and we noe both have "no service" instead of a signal. My wife said "Not Now" and she has full 3G signal.

Me and my daughter are on version 19.1 My wife 19.0.

Can anyone help?

thanks

Josh

PS apologies for also posting on the iphone board but I thought this may be the place

Anonymous · ‎25-05-2015

Update. My signal is back on but now no 3g! Come on O2. A proper fix please

MI5 · ‎25-05-2015

Hang on a mo - I'm on it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-05-2015

thx

Cleoriff · ‎25-05-2015

@MI5 wrote:
Hang on a mo - I'm on it

Well we all know you are a genius

Veritas Numquam Perit

Anonymous · ‎25-05-2015

Hopefully a final update. Both me and my daughter are back on with both phone and 3g signal. She can return to the world of facebook and instagram, I can return to my world of macrumours and pistonheads

Thanks for the help to anyone who was involved. Thanks for the company as well.

Josh

MI5 · ‎25-05-2015

Told ya I'd fix it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-05-2015

@MI5 wrote:
Told ya I'd fix it

They must have paid you a great deal of overtime pal

Veritas Numquam Perit

MI5 · ‎25-05-2015

On a BH too !!
*Tuts

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-05-2015

@MI5 wrote:
On a BH too !!
*Tuts

No worries for a genius...

Veritas Numquam Perit

Toby · ‎25-05-2015

Hi guys,

We’re aware of isolated instances where some customers have intermittent access to our service. We’re investigating and will update ASAP.

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