Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! returning phone

Hi i got new galaxy note 4 but im not happy with the phone can i go to o2 store to return im happy to keep contract just wish to change phone to iphone 6 will the o2 do this or i need cancel contract and sing new on

Resolved! Big Bundle

Hi all I got a pay & go sim card today to use while my note 4 gets repaird now I got all the activation texts ok but I tried to send a text but it failed is there something I forgot to activate?

Early termination

I recently had to leave O2, and I have been billed for early termination charges. I changed to EE and am actually paying a higher amount than I was with O2 for the same tariff so am now being penalised twice. I spoke to an adviser and explained every...

Resolved! how do i get access to a full list of calls i,ve recieved and made, and also same for text messages?

i need to trace a number , and text messages at about the 8th, 9th, 10th, 11th, 12th, and 13th of february, have been given access to the o2 website, but cant find a link to give me access to detailed lists of calls sent and recieved by my number, ca...

o2 fail to deliver

Ordered an iphone 4s on Monday 25/10. Showing as in stock on the website, and opted for a Friday delivery from the options. Took a day off work. Late afternoon, made a call to 202 and was told the phone had been out of stock 'since Wednesday'. So, pr...

Missold upgrade Carphone Warehouse

Hi, Hoping someone may be able to help.I recently upgraded through Carphone Warehouse thinking I was on O2 refresh?But on talking to O2 they told me Carphone Warehouse do not do their contracts like that.I was talking about the pros and benefits as I...

Resolved! 4G uses more data than 3G

I upgraded to the O2 4G service and now less than half way through the month I have used up my 1GB of data. Now I know what you will think "you dowloaded more data this month". Well actually this is afr from the truth. I have not used the phone any d...

Resolved! Paper bill

Hi, I would like from O2 a few paper statements from the last 4 years, 2 each year ?Thank you

Resolved! No bill generated, no payment taken, but data/mins/texts reset...

Just received this text from O2:O2: Hello. We didn't bill you for your O2 Refresh tariff last month. It was our mistake and you weren't to know, so we won't be backdating the charge. Your monthly O2 Refresh tariff will be charged, as normal, on your ...

Internet connection

Have just upgraded phone and on network now, all services have transferred to new phone, Samsung s5 but despite being logged onto wifi, I can't get any internet access on phone. Anyone any ideas? X

O2

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