Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Network down for nearly 4 days and it's happened again

I live in BT40 2QN, from last Friday evening 27th September to 9am on Tuesday we had no service and your site was showing a mast problem that was a long time to get the problem resolved.Now the same has happened this week the network went down yester...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Pay as you go question - help please!

Hi there my mum is currently on the 'text & web' tariff on an iphone4 and she only uses it to send the odd text and to make the odd phone call, yet everyday 02 are sending her a message saying something about - you will only be charged a pound today ...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Pay monthly help please!

My mum is paying for my pay monthly and my phone is also under her name, is she able to see any of my texts, contacts or phone calls?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! poor 02 signal

i am disgusted with 02 signal and now customer service, have had lose of signal in my work area for months now, 3 weeks ago called 02 customer services who eventually via tech ppl confirmed we have 4 masts down in our area. guy couldnt say how long t...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Resolved! service

since 7.30 this morning, i have no service. i expected a telephone interview at 11am, nothing. cant connect to internet, tried texting myself, nothing. when i phone my number from my mums landline, nothing. NO SERVICE WHATSOEVER. this has potentialy ...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! Inteermiitant loss of connectivity

Has anyone been having problems over the last week with loss of network in the West Mdlands? I lost ability to make calls or receive emails and texts every weekday ,mostly in the afternoons and a text I usually get every Thursday night at around 2115...

Anonymous by Not applicable
  • 6 replies
  • 1 kudos

Resolved! Trying to email o2 to make a complaint

Hello yes want to set out a complaint email to o2.Briefly I topped up my mobile on the 3rd of October with £10.00 pounds as there appeared to be nothing in the account, then without using the mobile i checked the account on the 4th of October and fou...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

billed for data

I am home and have perfectly good wifi broadband in the house that mobile phone uses automatically. It is now 12:40 on 5th October 2013. I have not used my mobile today. I press the button to bring screen alive and note a message has been received.I ...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Moving from 02 to EE

I'm currently in a pay monthly contract with O2. I don't get 3G in my area so I was wondering is there anyway I can change to an EE 30 day rolling contract and still pay my O2 pay monthly contract and keep my O2 number on EE?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos