Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAYG abroad

Hello,I have been given the following advice from a shop in the UK , and chat. (prior to going to Spain)Q. I want to use data abroad on a PAYGA. we will set your phone for abroad. (done) then text moretravel to 21300 (done)Text received, your travel ...

Resolved! fraud department telephone number

The online O2 chat guru has advised me to talk to the Fraud Department and given the number 08448471428 which seems to be permanently engaged. Has anyone got any alternatives they can suggest please. Also has anyone else had someone purporting to be ...

Resolved! VAT

Boring but where can I get VAT invoices for my paid phone bills. This is not available on my 02

Resolved! Order was never cancelled, now being billed

Hi, Im writing here as im struggling to get help elsewhere- the live chat has crashed "failed to initialise" on the last dozen or so attempts and Im not wasting time explaining the same problem to another person. Last month I tried to upgrade my tari...

Resolved! O2 texts to sim only

I'm with O2 on a sim only contract, a couple of my friends are on O2 pay and go. Would I be right in telling them that texts to other O2 customers are free if they're going to someone with an O2 sim only contract or does that only apply to customers ...

Scammed by o2 over the phone!! AVOID o2

So recently I've upgraded to a new contract after 2 years with o2.The agent on the phone claimed it was £13 a month, first month free, for 12 months, with no upfront costs. They even said I could have 3 accessories for free so they sent me a wireless...

Resolved! anniversary top up

I bought a phone and £10 top up last month, I hardly used the phone and didnt top up this month I believed the credit would roll over but its zero balance. Do I need to top up every single month or lose the previous months credit? Thank you for any a...

Resolved! Texts aren't sending

Hi guys,So, for the last week or so my texts have been intermittently not sending and some are not arriving.I put it down to being in the living room where my signal is bad, but it's now doing it constantly and cs are closed atm....Any ideas? Any hel...

Resolved! Confusion about using phone in USA

I'll be going on holiday soon to visit my friend in the States and he has completely confused me about using my phone over there. I've all ready checked the details for using my phone abroad anyway and the outrageous cost of data (£6 PER MB!!!!) so I...

3G simplicity plan

Hi I am on a £9 a month simplicity sim only contract - it is 3G only. I have a 4G capable phone and 4G appears to be arriving in my neck of the woods over the next few months. If I was to upgrade to a 4G ready simplicity plan would this mean a new si...

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