Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim Only Deal

Sorry if this is a stupid question... My device plan is due to end on 2/11/15 - am i right in thinking that once this ends i will just be billed for call plan of my bill. Do i need to do anything? or can i just leave it on just the call plan until i ...

Resolved! O2 Refresh

Why when i went into the O2 shop to upgrade my sons phone as i do every 24 months did they think it was ok to put me on an O2 refresh contract when it wasn't what i asked for and it has doubled my sons phone bill!!!!i was told even though it was 2 we...

Resolved! Speed to refresh question

I have 12 months left on my contract and I was looking into paying the fee to upgrade to Speed to Refresh, I was wondering after I get the new phone could I just simply pay off device total fee up front and cancel the airtime. Would that end the new ...

Resolved! Number porting

If you port your number, who do you pay on the day the number ports across, the old company or the new? My new billing period with the company I am leaving starts on 8th October - should I request the number to port on 7th October or 8th October?

How Long Does 4G Take To Install?

4G installation started on 3rd June in the Armagh area of NI. Signal has been terrible for years so this improvement for the network is long overdue. Since 3rd jkune the signal has been awful, but this is to be expected (according to status.o2.co.uk)...

Re: Starting a new pay monthly contract

Be warned carphone warehouse will LIE to you. They will tell you you cannot keep your number as you are staying on the same network but not upgrading. I went for the same deal and was told I couldn't keep my number and would have to pay an extra £80 ...

SMS issues!!!!

Hi, I’m after some advise on a rather strange issue. I’ve had the issue for sometime where I am unable to send SMS’s to my Girlfriend. She can text me and receive them, but the one’s I send are not received. (Any delivery reports confirm text gets se...

Resolved! "Details don't match" when trying to upgrade at Carphone Warehouse

I've been in touch with Carphone Warehouse with regards to upgrading, but they're telling me that their systems are saying that my details don't match with. I've been through my O2 account and given identical details to CW.I received my last bill of ...

Resolved! Find my lost Samsung

Hi Does anyone know if i can get photos off a lost samsung phone? ThanksRachel

Resolved! Leaving O2

My contract with O2 finishes on the 7th November 2015 I do not wish to continue with O2 as I have found a better deal elsewhere .I do want to keep my number and to follow the correct procedures to do so.When do I contact O2 Customer Services so as no...

O2

Forum Posts