Carrier update and now no service

[Anonymous]

Hi

I have an Iphone six and the phone just prompted myself, my wife and my daughter to update our carrier settings.

I did, as did my daughter and we noe both have "no service" instead of a signal. My wife said "Not Now" and she has full 3G signal.

Me and my daughter are on version 19.1 My wife 19.0.

Can anyone help?

thanks

Josh

PS apologies for also posting on the iphone board but I thought this may be the place

[viridis]

Well a connected community in Spain also went down today, so who knows how far this is affecting Telefonica.

[Anonymous]

Me and my wife have no service but my 2 daughters do. All 4 of us are on O2 and live in the same house. NOT very happy 😡

[perksie]

It seems to be back now for many.

[MI5]

Engineers have been called in off holiday to deal with it.

[Cleoriff]

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@MI5 wrote:
Engineers have been called in off holiday to deal with it.

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Good overtime rates then....:smileywink:

[MI5]

Double time

[Angelbabe1uk]

Not back for me as of yet 😢

[perksie]

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@Angelbabe1uk wrote:
Not back for me as of yet 😢

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You will need to wait a little longer then, give it half an hour and try again.

[Anonymous]

Hi all

Update from me.  I have been on live chat for 30 mins for both my phone then my daughters.

Im pay momnthly and my chat person said the carrier version update had deactivated my international usage.  He said he would reactivate it and it would work within 24 hours.

but he couldnt fix my daughters as she was pay as you go.  so he passed me to another chat person.  She said that my daughters issue was the network status problem!!

not great that the solutions don't match

Josh

[viridis]

Epic, well done live chat.