Capped usage would be nice - seems like O2 would rather we pay more

[Anonymous]

I just recieved my bill for last mponth - it was the last thing I neededand didn't expect.

I finished my last work contect in November and have been job seeking.

I left my wife at the end of Jan as well - so am sofa surfing at the moment - with all the people wanting to talk to me I went over my allowance (Not realising and for the first - and only - time)

My bill has goe from san average of £24 to £108!

I called to check and they say it was all legitimate - I checked the online bill and I seem to have made in the region of 20 calls with an average of 25 minutes each so well over y 300 minutes allowance.

When I asked if my phone could be capped I was told that the system does not allow it.

I will be watching my useage extremely carefully until my phone contract runs out - then I will change to a provider that allows capping - e.gTESCO.

BE VERY CAREFUL PEOPLE!

[Anonymous]

Yes o2 don't cap texts and calls but do cap data.

Any texts that convert to mms due to emoticons and headers being used are also charged for.

Here is the special numbers link that explains which numbers your charged for.
http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers


Look at using apps that convert numbers into ones that come out of your inclusive minutes and sites such as SAYNOTO0845.

http://www.saynoto0870.com

Also use wifi when and where you can.

Tracking your usage can be done via your my02 app and using the online my02 also. It's your responsibility I'm afraid to monitor your usage.

[MI5]

It's the same for everyone, not just you been singled out.
All covered in the contract terms.

[Anonymous]

I know we're all in the same boat - I am surprised people accept it though.

If a users group made an demand that it were to be introduced would that be such a bad thing?
?

I would happily bin my "Moments" for piece of mind.
Do O2 listen to the people out there

[MI5]

I'm not sure what we can say in all honesty.
If O2's policy is not to cap contracts then that's what we have to accept...
You can get unlimited minutes tariff's if that would suit you better?
Remember this is a customer to customer community and we can't influence O2's business decisions.....

[Anonymous]

You can pass your feedback via the email link.

https://www.o2.co.uk/apps/help/help

[Anonymous]

Thank you.

[Anonymous]

You're welcome.

Hope things turn around for you soon buddy.

[a_hcir]

 We live in the 21st century - "caveat emptor" should no longer prevail, the networks can do instant billing.  o2 obviously have the technology to cap contracts, because as you rightly say they run tesco mobile, but don't want to introduce it for their core business, also it's good business sense to check for abnormal usage and notify your customers so they don't suffer from bill shock.

[Toby]

Hi guys,

I've removed a few posts that were related to a disagreements between members. I have however kept everything here that is helpful

I'll PM those involved

Cheers, Toby