on 08-04-2015 14:31
on 08-04-2015 14:31
I am in Dubai, and trying to upgrade my refresh plan. A new phone and a new tarrif.
I have tried phoning O2, getting a link from them and then trying to pay the upfront cost. I have tried 4 different cards on 4 seperate occassions, and each time it will not accept the card, saying there is an error.
I have checked with my bank, and there is no block or any problem with any of the cards, as they have been used on other sites to pay bills and used in restaurants as well. I have tried doing it soley online and get the same problem.
O2 as usual are as unhelpful as normal, and say they won't take the upfront payment over the phone.
Even the hated verification final page is no problem, all passwords work elsewhere, and are correct.
does anyone have any ideas?
Solved! Go to Solution.
on 08-04-2015 16:18
on 08-04-2015 16:21
on 08-04-2015 16:21
At one time you couldn't even access the pages from overseas as the system wouldn't accept the ip address. It's possible that this is still the issue.
on 09-04-2015 12:59
on 09-04-2015 12:59
on 15-04-2015 10:40