Cannot upgrade from Dubai....HELP!!!!

[Anonymous]

I am in Dubai, and trying to upgrade my refresh plan. A new phone and a new tarrif.

I have tried phoning O2, getting a link from them and then trying to pay the upfront cost. I have tried 4 different cards on 4 seperate occassions, and each time it will not accept the card, saying there is an error.

I have checked with my bank, and there is no block or any problem with any of the cards, as they have been used on other sites to pay bills and used in restaurants as well. I have tried doing it soley online and get the same problem.

O2 as usual are as unhelpful as normal, and say they won't take the upfront payment over the phone.

Even the hated verification final page is no problem, all passwords work elsewhere, and are correct.

does anyone have any ideas?

[Anonymous]

You'd be best waiting to get home then go into your local store to do the upgrade as you will get it done there & then & have better luck in gettimg the handset you want in stock rather than online

[jonsie]

At one time you couldn't even access the pages from overseas as the system wouldn't accept the ip address. It's possible that this is still the issue. 

[madasaf1sh · Accepted solution]

I feel the issues is that you are trying to pay with a UK Card, from a UAE IP Address, which unfortunately on most payment systems will score as a high risk of being a fraudulent transaction. It all depends on how risk averse the business you are buying from are.

Anything that requires a new credit agreement will flag. i would assume..

[Anonymous]

Good explanation @madasaf1sh