Cannot turn off voicemail

[Anonymous]

Hi I've a Galaxy S3 but I cannot turn off voicemail by dialing 1760 - something that I've seen works elsewhere. I'm pretty sure I had voicemail turned off (I detest it - text me) as I've not received a voicemail in about 4 years but I've received 2 just today! The only thing I can think that I've done recently is install TuGo on both my phone (since uninstalled) and laptop and associated both with my number. Could this have affected it or is there a new way to turn off voicemail that I can't find? Thank you!

[perksie]

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@jonsie wrote:

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@perksie wrote:

Logging out and uninstalling should recover voicemail control.

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If you choose to do this, don't forget to tick the delete all data button too.

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Thanks jonsie, I didn't know that was necessary!

[Anonymous]

I don't know if everyone on here knows this now (I realise the above messages were a long time ago) but I have Tu Go on my phone and have managed to turn off my voicemail. Simply turn off your voicemail in the Tu Go settings and dial 1760 if you haven't done this already.

[MI5]

That's correct and is now possible since the Tugo app was updated.
The original versions of Tugo didn't have the option to turn off voicemail though.....

[Neilpaignton]

I have tried turning of voicemail with 1760. No luck. Then phoned 202. They said it was done. Two days later I still have voicemail. I am told it is unpresidented times by 202 call handler due to the coronavirus. That's not a computer virus so can't appreciate how the 1760 or the person on 202 cannot do it.

[jonsie]

You need to turn off wifi calling.. 1760 will work then

Guide: All you need to know about O2 Voicemail 901 

[In_Position]

I cannot turn off my voicemail, so I've had to leave a message on my voicemail....not to leave a voicemail.

I've tried:

- 1760

- 176002

- ##002#

- calling customer services three times

- no option in 02 voicemail menus to turn off voicemail

- phone has no wifi, no TuGo or similar

- 02 said due to Covid 19, only new customers or those wishing to leave will be dealt with (but I tried them before, and they just advised me of the codes, which don't work)

Any more ideas please?! I don't want voicemail, as sometimes I can't get to my phone in time to answer it.

[gmarkj]

Call customer services and ask them to turn off WiFi calling.
Then use the 1760 code 24 hours later to turn of VM.