Cannot turn off voicemail

[Anonymous]

Hi I've a Galaxy S3 but I cannot turn off voicemail by dialing 1760 - something that I've seen works elsewhere. I'm pretty sure I had voicemail turned off (I detest it - text me) as I've not received a voicemail in about 4 years but I've received 2 just today! The only thing I can think that I've done recently is install TuGo on both my phone (since uninstalled) and laptop and associated both with my number. Could this have affected it or is there a new way to turn off voicemail that I can't find? Thank you!

[Anonymous]

Try dialling ##002# ?

That turns off all diverts.

[Anonymous]

Tried it, didn't work 😞 I was so hopeful when I read that too! Am I going to have to ring 202 and get them to reset my voicemail?

[Anonymous]

So after dialling that - calls to your number still go to O2's voicemail?

If so then yeah, you might need to give 202 a call.

[jonsie · Accepted solution]

I haven't been able to turn off voicemail whist TuGo has been installed. I believe it is a feature that's built in and can't be disabled as yet. Hopefully the new update they are working on will remedy this.

[Anonymous]

That's correct - I tried both rejecting the call and letting it run until it ended and both prompted redirected to voicemail.

Okay thank you for your help, I'll try to speak to O2 tonight and I'll post back here either way.

[Anonymous]

My bad - I had no idea about that!

Hopefully it's sorted soon then.

[Anonymous]

Ahh really?! Thanks Jonsie, in that case I shall be uninstalling TuGo from my laptop too when I get home and I'll go from there and retry both 1760 and ##002#. TuGo has potential but I find it unusable atm anyway.

[Anonymous]

It's taken me a week to get round to doing this but I rang 202 yesterday and they reset the voicemail for me from their end and told me to ring 1760 again in 24 hours time. I did so and it hasn't worked! FYI I was also told that this was the second call yesterday that the person I was speaking to had taken in regards to voicemail issues so they said they'd look into it to see if there's an underlying problem (as yet no mention of TuGo being the cause (wasn't mentioned by previous caller with the same issue apparently) however it's the only thing I'd changed so I'd suggest it caused the voicemail issue for myself at least). I'll call services again tomorrow evening to see what else they can do...

[MI5]

If you have Tugo voicemail is compulsory (for some reason) and no way to turn it off. To get rid of VM you have to deactivate your tugo account (from within the app) then delete tugo from your devices. You can then use 1750/1760 to control on/off as normal.