Cannot print or view bills

[Anonymous]

Please advise how to download monthly bills, required for accounting purposes. I spoke to chat advisor twice last week who each time advised 24 hours. Still not able to download/print 5 days later, yet you are still taking the monthly fee? How can we verify what calls we are paying for? Are you going to stop the fee until we can see this information? What is the ETA for a problem fix please? 

I have also suggested that having service problems such as these on your main website home page would stop customers having to waste time and effort trying to resolve these issues themselves...its up to customers to do all the running at the mo! Which doesn't make us feel great.      

[gmarkj]

There is a widespread known issue with getting to the page to view current/previous bills - see below link @Anonymous
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-Cant-download-old-bills/td-p/1059754

[Anonymous]

Thank you for the information. How do we escalate the problem up to get an ETA on resolution?

[gmarkj]

If you call customer services then they can arrange for you to get a physical copy of the bill, or email you a PDF version while it is fixed.
Not sure that there is much else that can be done - o2 are aware of the issue, have identified the problem but we are all just waiting for the fix to be put into place...
Feel free to add to the thread that I linked to and add your (dis-satisfied) voice to the discussion!

[pgn]

It has been rumbling on since I tried to get my July bill on 3rd or so of July. Last time it worked for me was 2nd June or so.

This section appears to be blocked for some accounts:

[pgn]

They have not offered me the "e-mail a PDF" this time around, always "requested hardcopy, will be 2 weeks before you receive it", alas. 

Naught's arrived since I raised the first request on 12th July... 

[gmarkj]

I put a complaint in and got an email copy.
Might be worth chasing though as two weeks from 12th July was the 26th. Actually almost 3 weeks now...

[pgn]

Thanks, will do that once I get text tomorrow to say my August bill is ready for viewing, doubtless the issue will still be there for a while yet... 

[Marjo · Accepted solution]

Hi @Anonymous, sorry to hear you're having this issue too. 😞 We have a main thread going on about it as @gmarkj mentioned above (see here) - we'll post any updates there as we get them. Currently we know it's been looked at and they are working on a fix, however at the moment we don't know the ETA yet.