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on 11-02-2021 19:59
Hi Guys,
Just clicked through from the U-switch site for a bargain sim only tariff and clicked on upgrade existing number, however when i get to my basket in My 02 and click place order, it just keeps reloading my basket page and won't proceed any further.
Something i am doing wrong maybe?
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on 11-02-2021 21:34
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on 11-02-2021 21:34
No harm in doing it @jasons6930
It will work fine in your phone regardless.
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on 11-02-2021 20:32
It sounds as if there is something wrong with the website, unless your order has been declined.
You'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
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on 11-02-2021 20:39
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on 11-02-2021 20:39
Can you try a different browser or clear cache and cookies first?
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on 11-02-2021 20:55
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on 11-02-2021 20:55
Thanks both.
I did try calling 202 but i always ended up being steered to the website for more help, although i guess CS are closed now?
I did try diffrent browsers and cleared cookies etc but still no luck.
One of them did text me a code to confirm my identity but once i had done that, it crashed.
It is a Uswitch tarriff click through and it does allow me to go through to the final order page but that's it.
I started to think that O2 didnt want people on this tariff as it is stupidly cheap!
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on 11-02-2021 21:03
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on 11-02-2021 21:03
I'm sure it's just a temporary issue @jasons6930
Many have taken the offer already.
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on 11-02-2021 21:15
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on 11-02-2021 21:15
Ok great thanks.
At least i know it is live and probably a glitch.
I guess i'll just have to call them in the morning.
Wish me luck!
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on 11-02-2021 21:21
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on 11-02-2021 21:21
Ok quick update.
Just did the order on my iphone and it all went through!!
So, quick question, it looks like i am getting a new sim even though i am keeping my existing number?
Also, it doesnt say anywhere on the order confirming i am keeping my existing number?
Cheers!
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on 11-02-2021 21:22
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on 11-02-2021 21:22
They'll be sending you a 5g sim in case it's needed.
If not, just keep using your old sim.
If you can get 5g, doo a sim swap Guide: Sim Swap: a mini guide 2017 update
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on 11-02-2021 21:30
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on 11-02-2021 21:30
Ah ok thanks, that makes sense as i have just bought an Iphone12.
We don't currently have 5G in the area but should i do a swim swap anyway for as and when i do go into a 5G area, or we eventually get it locally?
If it ever does of course!
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on 11-02-2021 21:34
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on 11-02-2021 21:34
No harm in doing it @jasons6930
It will work fine in your phone regardless.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.