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Cannot cancel contract or request PAC. No agents answering on phone.

Ross13
Level 1: Joiner
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"You can cancel your contract from your My O2 account"

This is a lie, there is no option online in my account settings to cancel.

 

"You can get your PAC by texting PAC to 65075. You'll get it in 60 seconds."

Another lie, when texting to request a PAC "There has been an issue with your request, try again later."

 

When I call 202 to speak to an agent I am left on hold for an eternity. Why are you making it so difficult for me to cancel my contract? I think I know the answer to that actually.....

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MI5
Level 94: Supreme
  • 147677 Posts
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Registered:

@Ross13 

See guides.

Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147677 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Ross13 

See guides.

Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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