Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Purchased an incorrect bolt on but cant work out how to cancel it

Clicked on the zone 3 data plan by mistake instead of europe and cannot find any way to cancel or amend it

Resolved! new phone

I need to change to a new phone but I already have an account with 02. Can I just buy the phone and swap over the SIM card?

Resolved! Reconnecting my phone

I’ve been cut off my phone, have tried to set up payments plans which isn’t working and tried calling with no answer

EU International

I am supposed to have International calling included and the O2 website says so. On a recent visit to Lanzarote I could not make in-country calls, with or without 0034, the message I got was "the number you are calling has not been allocated" or some...

Unable to log in to see my bill

I have an increased bill total which I am trying to see on my bill . However I cannot log in to my02. I have changed password (twice) but then I am asked for a contact number. When I input my number I am told that number is in use with another accoun...

Resolved! Canceling

Can i cancell my contract please

Resolved! I'd like to speak to someone on Live chat RE - upgrading.

...

Multisave Discount When Main Number Leaves O2

I have two additional SIMOs on multisave discount, with a longer contract than my own "main" number. Given the appalling coverage, broken My O2 app & web site & even more appalling lack of CS, I will not be renewing. Trying to ascertain what happens ...

Resolved! Sim

Had esim now I need to activate back to old sim help

Charged

Still waiting for charges to be removed from my account. Keep getting told they will be but not happening.

O2

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