Cannot add a bolt-on

[Anonymous]

I'm on o2 pay monthly and have used my data allowance, but when I attempt to add an extra 100mb bolt-on, either by phone or web, I'm simply told it can't be added, and to try later.  I'm given no explanation why.  Any ideas?

[Anonymous]

what tariff are you currently on?

the 100MB bundle may not be compatible.

[Anonymous]

How are you trying to add it ?

Myo2 should suffice or

To OPT IN to the Basics data Bolt On send a free text message containing the keyword "BASIC" to 21300 or call free on 2202 from your O2 mobile. To OPT IN to the All Rounder data Bolt On send a free text message containing the keyword "ROUND" to 21300 or call free on 2202 from your O2 mobile. To OPT IN to The Works data Bolt On send a free text message containing the keyword "WORK" to 21300 or call free on 2425 from your O2 mobile.
13. One month minimum term applies.
14. To OPT OUT of the Basics data Bolt On send a free text message containing the keyword "BASICOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2202 from your O2 mobile. To OPT OUT of the All Rounder data Bolt On send a free text message containing the keyword "ROUNDOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2202 from your O2 mobile. To OPT OUT of The Works data Bolt On send a free text message containing the keyword "WORKOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2202 from your O2 mobile.

http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-web-daily-web-daily-bolt-on-monthy-web-bolt...

[Anonymous]

"O2 Refresh ultd 24M 2GB 4G"

I find it odd that a bolt-on might not be compatible...don't they want my money?

Any other options to acquire data?

[Anonymous]

Live Chat or O2 Customer Services on 202

http://www.o2.co.uk/contactus

[MI5]

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@Anonymous wrote:

"O2 Refresh ultd 24M 2GB 4G"

I find it odd that a bolt-on might not be compatible...don't they want my money?

Any other options to acquire data?

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Log in to your My O2 http://www.o2.co.uk/myo2 and all compatible and available bolt ons will be shown to you.

Just add them through the options in there.

[Anonymous · Accepted solution]

Hi there  , not all tariffs can add all data Bolt on.Best way to know what you can have is via my o2,as it will only give you the options available to your number/tariff.If it still doesn't work then ring 202 or use web chat,hope you get it sorted 

[Anonymous]

The bolt on service isn't working at present. I called customer service earlier and was told it is having issues. I have used my data too and nothing I do can add a bolt on.

[Cleoriff]

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@Anonymous wrote:
The bolt on service isn't working at present. I called customer service earlier and was told it is having issues. I have used my data too and nothing I do can add a bolt on.

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Sorry about that. It seems you may have to try again tomorrow...or ring CS if it still isn't working:smileywink:

[Anonymous]

Still not working today...

Like you, i used all my data Monday, waited 24hrs and then rand CS and they told me there is technical issues with bolt ons and changing tariffs 😞

Hope to get some kinda compo out of this as have no internet if im away from wifi!!  Blooming annoying!