Solved: Cancelling my contract

Anonymous · ‎23-08-2016

I have tried phoning the 202 number twice, waited 20 minutes both times and both times once I got through to an adviser they put the phone down on me.

I want to cancel my contract as I've finished the payments for it. How can I cancel it without having to phone?

Bambino · ‎23-08-2016

@Anonymous You really need to call again, as has been suggested. Also please take a look at this guide:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

I DO NOT WORK FOR O2

View solution in original post

MI5 · ‎23-08-2016

You can write in but we'd recommend trying to call again.
8 to 8.30am is the best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎23-08-2016

@Anonymous You really need to call again, as has been suggested. Also please take a look at this guide:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

I DO NOT WORK FOR O2

Anonymous · ‎24-08-2016

The only way I could do it was by chat - especially as I have had so many problems not to mention O2 have tried to charge me £300, which is now in dispute. The other help doing it by chat is you can get a transcript of the conversation which is also very helpful if you do have problems - it was a godsend for me. Hope you get through ok

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