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Cancelling contract after getting Pack Code

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Anonymous
Not applicable

on ‎24-01-2018 10:56

on ‎24-01-2018 10:56

Hi there. I called Customer Service today to cancel my contract with O2. I’ve had an year contract this month. I told I want to keep my number and I got the Pack code through a text message. I was told the contract will end as soon as I use the Pack Code. Can you please tell me how long after changing network provider and using the Pack Code will I still be billed?
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MI5
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on ‎24-01-2018 10:57

on ‎24-01-2018 10:57

Your final bill will be 2 weeks after you port your number and payment will be due after a further 2 weeks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎24-01-2018 10:57

on ‎24-01-2018 10:57

Your final bill will be 2 weeks after you port your number and payment will be due after a further 2 weeks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎24-01-2018 14:01

on ‎24-01-2018 14:01

@Anonymous Once you use your PAC, if you have one in place, DO NOT cancel your Direct Debit until you see a zero bill. There have been many instances of people canceling too early and winding up with a negative mark on their credit rating because a bill of only a few pounds didn't get paid at the end of a contract.

I DO NOT WORK FOR O2



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Anonymous
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on ‎25-01-2018 13:26

on ‎25-01-2018 13:26

Thank you very much for your answer.
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MI5
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on ‎25-01-2018 13:42

on ‎25-01-2018 13:42

Happy to help @Anonymous slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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