Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272037 Views
  • 2 replies
  • 2 kudos

Resolved! Incorrect tariff charge showing

Hi, I can upgrade today and I have decided to switch to the sim-only deal as I do not need a new phone. I chose the deal 5GB data, unlimited texts/calls for £15 (currently on offer), however it shows up as £24 per month on my app and on the profile. ...

Anonymous by Not applicable
  • 4102 Views
  • 12 replies
  • 0 kudos

Resolved! Moving from PAYG to Pay Monthly

I am thinking of taking out a sim only pay monthly but I want to keep my original number which was transferred over to O2 from my old network. I have credit on my PAYG sim, will I loose this?

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Anonymous by Not applicable
  • 30219 Views
  • 4 replies
  • 0 kudos

Resolved! Call centre opening times

Just phoned up and was told they were shut (at 8pm) clearly says on the website 9pm whats the deal? And no I'm not a platinum customer.

Anonymous by Not applicable
  • 18013 Views
  • 7 replies
  • 0 kudos

Resolved! Early Repayment

Hi, I currently have an iPhone X and still have a large ammount left to pay on my device plan.I was wondering if there was a way, when I get my student loan I could pay a large ammount so my device plan will be paid off quicker.I am not looking to pa...

Anonymous by Not applicable
  • 3594 Views
  • 3 replies
  • 0 kudos

Airtime / tariff confusion issue

Hi thereReceived monthly bill for December and the ‘airtime bill’ was £93.38!The tariff is only supposed to be £12.31 a month for 500 Minutes, unlimited texts and 500 MB data. I have only gone over on the minutes but this is because some of the calls...

Anonymous by Not applicable
  • 3727 Views
  • 5 replies
  • 0 kudos

Resolved! Outgoing services

I was late paying my bill and my outgoing services were cut off. I paid everything in full 2 days ago and my services still haven’t been resumed. How long does it take?

Mackie1 by Level 1: Joiner
  • 3872 Views
  • 8 replies
  • 0 kudos

Resolved! Unlocking iPhone 8

So I just upgraded from Sim Only to a Refresh contract, and want to unlock my iPhone 8. It seems from reading other historical forum posts that O2 typically wait a few months before they allow the unlocking of flagships... but on the unlocking page i...

MrFrenzy by Level 2: Apprentice
  • 4224 Views
  • 8 replies
  • 0 kudos

Resolved! Upgrading Tarrif Question.

If I upgrade my tarrif via the my O2 app, will the existing tarrif be cancelled when the new tarrif is activated, i.e. will I end up just paying the new tarrif instead of the existing one? Or will I pay both until the old contract expires - and I'm a...

Anonymous by Not applicable
  • 1376 Views
  • 2 replies
  • 0 kudos

Resolved! 02 client service

Hello, I suffer from O2 clients service..Many times the live chat is anavailable they dont even have an email to contact and the phone call is becoming so difficult.I am living abroad and I feel completed confused with my bills.I cant pay with my Gre...

Anonymous by Not applicable
  • 1514 Views
  • 3 replies
  • 0 kudos

Resolved! O2 sim no service

Hi, my sim yesterday suddenly started to display no service intermittently at 13:00 then It became permanent. I took my phone to my local o2 shop and they replaced the sim at 20:00. I know they state it can take 24 hours but I’m still without a netwo...

sajid23 by Level 1: Joiner
  • 11705 Views
  • 6 replies
  • 0 kudos