Cancellation

[trl7515]

I cancelled my contract 35 days ago and have just had my bill through. 
I’ve noticed it says next bill due on 5th March, but I thought this one I’ve just received today should have been my last? 
should I have had confirmation that my contract is cancelled? I had a text with the PAC code 

[MI5]

@trl7515 

It's not cancelled until you use the pac.

Guide: Cancelling Your Contract 

[trl7515]

Thank you. I tried using the pac and it said number transfer can take up to 24 hours. It’s now been 3 days and the number hasn’t transferred over. The pac code has now expired. Any ideas what I need to do now? 

[MI5 · Accepted solution]

@trl7515 

You need to get a new pac Guide: How to get your PAC [June 2021 Update]