Cancel help

[Sallycin]

I am trying to cancel a new contract with my 14 day cooling off period I have not used the sim. So trying to cancel the contract via the landline telephone number is an impossible task as they assume you have that sim in a phone. Can I email O2 and ask them to cancel?? Or is there an online chat 

thank you in advance

[pgn]

There is support available via Social Media, any of Twitter (or X), Facebook or Instagram - look in the link just below, @Sallycin - see if they can help you out. You can also call the Sales Team free from any phone on 0800 081 0255. Good luck!

[Oxonian]

@Sallycin 

if you cannot resolve this using the contact details that @pgn has supplied, you can write to O2 by "snail mail" using the "Prefer to write to us ?" link at :-

Contact Us | Help, Support and Useful Numbers | O2

https://www.o2.co.uk/contactus

That details the address as :-

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

As you have to notify O2 within the cooling-off period, a letter might be a useful back-up ; please remember to keep a copy in case of dispute.