Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly charge

Why is my charge so high this month

Upgrade

Paid last bill to upgrade to new phone last night, went through all sections, money went out my bank, then was a problem on last stage. No phone being delivered, money down an customer service is a joke. Anybody else had a issue like this?

Insurance Nightmare

11 days ago I dropped my phone and cracked the screen, I was told at the time my phone was out of stock but that I could expect one to be in in around 3-5 days but if not I would get a call offering me alternatives. I have had no phone calls at all, ...

Upgrade, incorrect billing

Was due to upgrade my plan today as my contract has come to an end, as confirmed in writing. However, upon calling to upgrade I've received an additional bill for a plan I haven't signed up to (covering airtime and insurance, for a device which has b...

Cancelling

Tried to get PAC code no response, tried to ring, no response. Cannot find anywhere on website to cancel. So put my new SIM in for cheaper company and changed my number, cancelled direct debit. I tried for 2 days to get a response from o2 now I am st...

Resolved! Thank you for your Order Email

Why have I received an email thanking me for order NC20191059, when I’ve not placed any such request?

Resolved! How much to add cellular for my Apple Watch . Thanks

can someone let me know the cost to add cellular to my monthly payment, for a Apple Watch thanks.

Sim swap

I’ve been trying to get my number changed over from my old contact for almost a week now. On Saturday I called o2 cancelled my old contract and ordered a new one, new sim arrived Monday. Tried to follow the swap instructions on the sim by texting 202...

Resolved! Name change

Hi,Does anyone know how long it takes for name change on o2 account? I emailed a photo of the relevant forms last Wednesday.

Return my Device

I tried to upgrade my phone but it didn’t arrive so I need to return it.

O2

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