Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Final bill

Hi, I’ve moved to another provider because o2 data was non existent where I live. I spoke to customer services who promised that i would not have to pay anything because i was literally getting zero 4g. I’ve now received a final bill for £275. To say...

Resolved! I want to add a spend cap to my account

I want to add a spend cap to my account please

complaint balance

on wednesday 20th sept 2023 i received a text telling me i needed to top up before 21st..so i topped up £10.. then on thursday i received a text telling me i needed to top up againi contacted o2 cust service and was told they had made a mistake and m...

Discount on latest bill

I've been paying for the device only for a couple of months at roughly £25.the latest bill is just £9.60 and there is a £12+ discount but it doesn't say why.I'd like to know why.

Overcharges on bill

Hi, I wish to dispute the extra charges on my account.The bill is too high and I am not in a position to pay this.

Resolved! Going abroad

do I have to tell you I'm going abroad on holiday to be able to use my phone

Early upgrade still showing old airtime bill

Hi I upgraded my phone but on the myo2 app it’s still showing that I need to pay my airtime bill for my old phone. The new tariff etc has updated on my account so I thought the old contract would be cancelled including the old airtime bill. Will I st...

02 PRICES

Thinking of upgrading phone with new package. Why is 02 quoting nearly 3 times the price that i can get on their network with a different supplier ?

Resolved! Extra charge

I've been charged for google play but have not bought anything

Out of Stock

I upgraded on the 15/09/2023 for the new IPhone and everything went through signed the contract on the 15th with a due date off 22/09/2023 and the following day got this message. Sorry to bring bad news, your order is out of stock. Whats actually goi...

O2

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