Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is it possible to cancel at a future date?

Hi there - asking for a friend. My friend has a pay monthly service that is off plan. He's about to leave the UK for good via a holiday in Europe. So, he want to keep his phone service for the holiday then cancel the service altogether. Is it possibl...

Resolved! SMS charges

Why am I suddenly being charged for SMS picture texts ?

Termination

My contract is cancelled and service is due to be cut off on 22/09/23. My final payment was paid on 08/09/23. Next bill is due on 25/09/23 therefore I have cancelled my Direct Debit. (Removed)

Resolved! Returns

I have returned my recently purchased IPhone 13 mini to O2 as it was not suitable, I know they have received it back but it still shows on my account and getting charged for it . I am at my wits end as the customer service is appalling, spend hours o...

Upgrade

Hello, I would like to upgrade my phone for the iPhone 14 Pro. I have approximately 3 months left in my current contract so I would be upgrading earlier. I would like to pay off the remainder of the contract and upgrade. Is it possible to have the up...

Can’t cancel an unused bolt on

I purchased a data bolt on instead of a travel bolt on. I have now sent a total of three messages and haven’t had a courtesy of a response to any message. I have never come across such an incompetent network. The minute I can cancel I will be

Resolved! Order that I didn’t make

I got messages that my order is ready, but I didn’t order anything.

My Accounts Mobile number

I cannot access my account on line. Please supply details so I can log into my account and check my bills etc. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! going abroad

Do i need to do anything with phone as going to portugal tomorrow.

Drastic difference in coverage from Virgin Mobile

I was switched from virgin mobile to o2. When I was on virgin I had excellent data & call coverage but on o2 the data is often slow & calls drop out, people can't hear me etc. Why is it such a different experience if VM piggybacked on o2?

O2

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