Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123980 Views
  • 27 replies
  • 5 kudos

Resolved! Switching to EE

Hi, I'm currently with o2 and pay a device plan monthly as well as a monthly air time plan. Is it possible to keep paying my monthly device plan but end my airtime plan and switch my sim card to EE as I would get better coverage in the remote areas I...

TPhelps85 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! No network

I’ve received a new iPhone 12 mini. I’ve entered the sim, and everything is working well on WiFi, but I can’t get network connection. Any ideas what I’m doing wrong, or is there a problem with my sim?

Resolved! apps crashing

my emails, banking app and others are crashing, why? and what do I do?

jw61 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I am looking at upgrading paying off the contract but finding cheaper prices can you do me a deal tina

Tina3 by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! Previous number not ported?

I have just started a SIM only contract with O2 and the SIM arrived only today. I popped it in and realised that the number for my phone had completely changed. This shouldn't be the case as I made sure to enter the PAC code from my previous provider...

Patr1ck by Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos

Resolved! billing

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

Resolved! Disney+

Hi, Had the 6 months Disney+ offer. Did originally set it not to renew automatically but then changed that before the offer term was up. Have receivbed my latest bill and cannot see the -£2 airtime being taken from my charges. Have tried calling O2 b...

Optimus by Level 1: Joiner
  • 258 Views
  • 9 replies
  • 0 kudos

Very poor signal strengh

Very poor signal in the de560jz area never used to be so something not working has been weeks now

Better by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos