This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancel O2 contract due to lack of signal without phoning up

Megasaur
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎26-09-2020 17:30

on ‎26-09-2020 17:30

Hi
I need to cancel my contract as I have no signal in the house or village where I live, despite the website saying there's good signal on my postcode.
I've tried changing to 3&4G but still no signal and my phone works in other locations.
Does anyone know how I can cancel my contract without phoning up? I can't do this due to lack of signal.
My contact also only started in May so I imagine I'll have to pay to leave which isn't very fair.
Any advice will be much appreciated
Message 1 of 2
881 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎26-09-2020 17:34

on ‎26-09-2020 17:34

@Megasaur 

If you plan to take your number just request your PAC and leave Guide: How to get your PAC [June 2021 Update] 

This will cancel your contract and yes, you'll have to pay as you had 14 days to cancel at the start if the signal was no good.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
878 Views
0 Kudos
Top Kudoed Authors
View All
Top