Solved: First Bill

Anonymous · ‎26-09-2020

I received my SIM this morning and i have downloaded the app all seems to be working fine however i am a little confused by the info -

Your Bill arrives in 29 days on October 25

Last airtime bill - bill period up to 26 September payment due 10 October £10.

Could someone explain why i am paying the £10 on 10 October when i was expecting to pay on the 25 October.

Thanks in advance.

MI5 · ‎26-09-2020

@Anonymous

Your first bill is generated immediately and is due in 14 days time.

1 month from the first bill your next bill is due which needs to be paid 14 days later, and so on.

https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎26-09-2020

A minus amount is a credit

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-09-2020

Sorry that was a typo it should have read -

Your Bill arrives in 29 days on October 25

Last airtime bill - bill period up to 26 September payment due 10 October £10.

Could someone explain why i am paying the £10 on 10 October when i was expecting to pay on the 25 October.

MI5 · ‎26-09-2020

@Anonymous

Your first bill is generated immediately and is due in 14 days time.

1 month from the first bill your next bill is due which needs to be paid 14 days later, and so on.

https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-09-2020

Thanks

MI5 · ‎26-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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