Cancel Airtime and Continue to Pay Device plan?

[sazmo]

I'm in 36 month contract, my airtime tariff has now unlinked from the device plan.

Does this mean I can ask O2  to cancel my airtime tariff, and continue paying for the device?

I want to stay on O2 but have a choice on which tariff I use, as the ones they offer me directly are really restrictive when I can see much better O2 deals.

I read on here that : 'OFCOM banned 36 month contracts so after 24 months your device and airtime are delinked, meaning you can cancel your airtime and continue paying for the device plan, without any penalties.'

O2 chat says no and says I need to pay the device plan off to get other tariffs offered.

Just very confused!

[TallTrees · Accepted solution]

Hi there @sazmo 

Welcome to the o2 Community forum 

I  think chat is correct but you could double check here

O2 are on social media

Facebook Twitter and Instagram you need advice get  help from the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[sazmo]

Thanks, will have a look

[Enlli]

https://www.o2.co.uk/help/account-and-billing/leaving-o2#:~:text=If%20you%20decide%20to%20end,and%20....