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Cancel 02 montly contract

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Anonymous
Not applicable

‎01-02-2015 15:00 - edited ‎01-02-2015 15:24

‎01-02-2015 15:00 - edited ‎01-02-2015 15:24

I would like to cancel my 02 monthly contract as from today 01/02/2015 of £19. 42 month
Can't get through to 02
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Anonymous
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on ‎01-02-2015 16:47

on ‎01-02-2015 16:47

If you call 202 and don't press anything you will get through to customer services quicker. They can then put you through to disconnections although they may not be able to speed it up for you.
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MI5
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on ‎01-02-2015 16:48

on ‎01-02-2015 16:48

You can send a recorded letter as per the details in the link I gave you above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 18
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Cleoriff
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on ‎01-02-2015 18:32

on ‎01-02-2015 18:32

Sunday IS going to be a busy day for CS with people off work etc. I rang them on a Friday when I swapped tariff. Called at 8.40am in the morning... connected within 2 minutes and everything completed/sorted within 15 minutes. ...

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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In response to Anonymous

on ‎01-02-2015 19:25

on ‎01-02-2015 19:25

Thank you
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Anonymous
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In response to Anonymous

on ‎01-02-2015 19:28

on ‎01-02-2015 19:28

Happy to help.
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MI5
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on ‎01-02-2015 19:56

on ‎01-02-2015 19:56

All the best slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Poppysmum
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on ‎01-02-2015 20:46

on ‎01-02-2015 20:46

I rang last Wednesday at 8am and got through to CS in less than 2 minutes would have been quicker if i didnt have to listen to the robot first Smiley LOL

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Anonymous
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on ‎01-02-2015 20:49

on ‎01-02-2015 20:49

I think it is just the cancellations line that is understaffed. Hoping people will give up and stay no doubt.

I have rarely waited more than 5 minutes for customer services but when I was thinking of leaving a year ago it was nearly an hour
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