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Can you exchange an upgrade or go through the whole thing again

Charlieboyoo
Level 7: Part Timer
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Hi everyone need advice or help.I decided to go back to an iphone,was offered a really good deal on a xr and I got it but wat bugged me was when I seen my mums iphone 11 I preferred it.And its similar money.Can I do an exchange or do I have to hand it back go through everything again?
Cause in all honesty its hit and miss getting through to someone who is very helpful and want to do a deal for you.
Message 1 of 15
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MI5
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@Charlieboyoo 

10am to 4pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 15
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MI5
Level 94: Supreme
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cs.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
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Charlieboyoo
Level 7: Part Timer
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Perfect thanks for your help
Message 13 of 15
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
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Charlieboyoo
Level 7: Part Timer
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Well I phoned up,I've to return the phone and restart again.The store I went to is closed so.ive to wait another day.to be honest I find the terms and conditions misleading
Message 15 of 15
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