Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎26-09-2019

Issue trying to receive £300.00 refund

[ Edited ]

M

Highlighted
Level 13: Prompter
Posts: 890
Registered: ‎31-05-2019

Re: Issue trying to receive £300.00 refund

Hello @Bgregg2000 

Thanks for your message. 

Some more detail needed for help.

Happy new year and welcome to the o2 community forum 

Highlighted
Posts: 92,851
Topics: 751
Registered: ‎14-01-2013

Re: Issue trying to receive £300.00 refund

Hi @Bgregg2000 

If you are trying to get back a refund then you can only do this by contacting customer services

Guide: How to find help & contact O2 

If it's a refund of a £300 deposit you paid, then it should be returned to your bank automatically after you have paid 3 months bills on time. It will be paid back onto your 4th bill.

If it hasn't then it's still customer services you need to call as we have no access to your account here.

Best of luck, welcome to the forum and Happy new year Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 108,680
Topics: 561
Solutions: 14,394
Registered: ‎04-04-2012

Re: Issue trying to receive £300.00 refund

@Bgregg2000 

How to get your deposit refunded here https://www.o2.co.uk/help/account-and-billing/refunds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,242
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Issue trying to receive £300.00 refund

It can take anything up to a month if it's for a phone you bought and returned. Just keep on to customer service.