Can you email support?

[Anonymous]

Hi,

Been tryin to call o2 from my mobile 202 and get on a holding list! and as the only service i get is now whilst standing outside in the cold ive given up. so can i email support? ive looked around on the website and all i can find is live chat

Chris

[adamtemp64 · Accepted solution]

O2 do not want you to use email but there is an email form here https://www.o2.co.uk/apps/help/help but they may not be able to help you

Is this to report a network fault?

if so and you have an iphone / andriod phone download the o2 my network app and use that to report a fault

[jonsie]

email link in my signature links but it's a 24 hour response time.

[perksie]

You can use this:

https://www.o2.co.uk/apps/help/help

[adamtemp64]

snap lol

[jonsie]

x 3 lol

[perksie]

Amazing, I'll go back to bed I think!

[Anonymous]

Hi,

Thanks for the links. Got as far as entering my unique password for when calling O2 support! Or I needed my last billing information which I don't have on me. Phew you were all mostly right!! they really don't want to be contacted.

I'll try the iPhone app. Does that work via wifi?


Chris

[adamtemp64]

yes download the app

Turn it on with wifi on then disable wifi and run a test in affected area it will fail and allow you to create a fault then turn wifi back on to send the report.

Or just use the report back button selecting the issues you are having.

Hope that helps