Can't upgrade online not taking payments

[jamieleewv1]

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank isn't blocking the transaction and I've tried on two different debit cards and both the same. So frustrating 

Live chat won't help they said they can't take payments on their system. 

[MI5]

@jamieleewv1 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Cleoriff]

@jamieleewv1 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[jamieleewv1]

Payment management team? I thought that was for people behind on bills? I am trying to pay money to upgrade 

[MI5]

For anyone to pay anything @jamieleewv1 

[Ossyref]

Yes I had this.

Spoke to them on twitter and they told me this

Hello Paul. Our technical team have been unable to find any issue with the payments portal. They asked our fraud team to look into the issue and they've advised, the payments are being rejected due to velocity rules for the multiple cards and attempts. There is no process to over-ride this and advised you go to an O2 store to process your upgrade. We understand this may not be the response you were hoping for and we're sorry for any inconvenience caused.

Then said they don’t know if it will ever reset. 

[Enlli]

I suppose you could go in-store and pay cash.

Can't see how they could refuse that....

Oh wait, this is O2

[MI5]

---

@Ossyref wrote:

Hello Paul. Our technical team have been unable to find any issue with the payments portal.

---

Which has been going on for the at least the duration of this forums existence 🙄

[jamieleewv1]

What a load of rubbish. 

So why aren't they blocking card payments for bills then? As I literally paid my bill using the same debit card last week. So they can take payment for that but can't take payment on the same card for an upgrade fee I want to pay. Shocking. O2 have been awful since the virgin takeover. 

[Enlli]

Been even worse since they brought in the new 360 system. Didn't get rid of many of the old problems and introduced some more