Can't top up by phone or web

[Anonymous]

Newly activated PAYG SIM - can't top up online or via 4444. Trying to top up online gives a page titled "O2 - Error 500" with the message "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon." ...and of course a picture of that freaky-looking cat with the stick in its mouth 😞

Tried THREE different Internet browsers and two different cards - credit and debit.

Support guy on web chat said that there was "no top-up error on your account" and that "It seems to be some temporary technical error".

But - he then said that sometimes when the SIM card is new it requires a manual top-up - is this true? It's majorly inconvenient if so.....

[Anonymous]

And if you really must then use live chat

[perksie]

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@Anonymous wrote:

Newly activated PAYG SIM - can't top up online or via 4444. 

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I'm puzzled by this if 4444 isn't working there would be thousands of complaints on here, what happened when you tried to use it?

[Anonymous]

@perksie it seems the op Is worried about paying costs for the call, they have also been given the landline number

[Anonymous]

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@Anonymous wrote:
And if you really must then use live chat

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I did, I did.... see my first post 😞

I'll just wait and try a top-up voucher from a shop. I don't want to pay any more than I have to - it's just an old phone that's locked to O2 I was going to give someone to use.

[Anonymous]

Well if you have to use the avenues supplied by @Cleoriff then you will need to pay to call but hope your option works out

[perksie]

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@Anonymous wrote:
@perksie it seems the op Is worried about paying costs for the call, they have also been given the landline number

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Calling 4444 is free from your mobile and the landline number is a local priced call to 03456 062 277

I'm sure the number has changed from the one in the other link and the numbers are now here:

http://www.o2.co.uk/help/pay-and-go/topping-up

[viridis]

Most cash points do top ups too.

[viridis]

http://www.mobiletopup.co.uk/o2

[viridis]

That Link will give you a voucher code as if you were in a shop.

[Anonymous]

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@perksie wrote:

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@Anonymous wrote:

Newly activated PAYG SIM - can't top up online or via 4444. 

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I'm puzzled by this if 4444 isn't working there would be thousands of complaints on here, what happened when you tried to use it?

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Attempting a top-up through 4444 gives the message "Sorry, your top-up was unsuccessful". I've tried twice with a debit *and* a credit card.