Can't speak with anyone

[MC1]

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas?

Thanks!

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Kg5K]

If it's any comfort to you neither can I.

what has happened to chatting online?

I have phoned different help numbers but after an automated voice takes my number, tells me that the last time I phoned it was about a lost or stolen phoneis that what I want to discuss it also tells me that my call cannot be taken.

This is a telephone company that doesnt appear to have anyone on the end of a telephone. It makes huge profits. Get more people on line!

[gmarkj]

Please read the link above - it explains it all.
If not...
As you might expect, o2 are working with reduced staff in their call centres.
At the same time they are experiencing a rise in the number of people calling.
This means that it takes longer for your call to be answered.
To try and help, they have closed their chat options so that more agents can take calls.
Given the government mandates on people staying home or working at distance, what would you suggest?

[Dilbert]

i would sugest they put a button on the website that says 'leave O2' then i can happily get myself a new deal without being too worried about this one 🙂

[Cleoriff]

@Dilbert 

Guide: Cancelling Your Contract 

[Cleoriff]

@Dilbert  you can do it by text. Simple

[Dilbert]

If only you could... they ignore any text to cancel (tried that last year and the year before)

Normally you just allocate a day of your life to sit on chat, plus another the following week when they don't do what they said previously and... maybe a third day later.

This year i don't fancy that. All i really wanted was to move tarriff as they want more for a SIM only than they wanted when the cost of the phone was included and I can't port O2 to O2

They won't (or in truth can't right now) talk to us so it does look like my only option is to get a PAC and leave

[Cleoriff]

This is a new guide. Try reading it and see the number you text to cancel

[Dilbert]

But Thank You @Cleoriff - great guide