Solved: Exchanges - O2 Community

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Registered: 05-04-2020

I ordered a phone yesterday online and have changed my mind about it. How do I send it back for a different one?

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Registered: 04-01-2009

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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93214 Posts
609 Topics
6969 Solutions

Registered: 04-01-2009

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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Registered: 05-04-2020

I keep getting told to then contact them to get started, and the contact page sends me back to the one you've sent over. Any ideas?

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Registered: 26-03-2014

Phone them up @Exchanges

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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