Haven't received 4 digit pin for delivery exchange,

[Tomk1997]

I've just ordered a new Samsung Galaxy S24 Ultra, which was brought to my house via delivery today. The delivery driver was unable to give me the parcel as he needed a 4-digit pin to confirm my identity. 

I have not been sent a 4 digit pin, neither by text nor email, and to make matters worse My o2 says the order has been completed so I cannot amend the delivery. 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255