Can't set up auto top up.

[Anonymous]

I am on pay as you go and have a my O2 account. I login, then choose Auto topup the website then proceeds to ask me to login again. The login then fails without a failure note and I can't set the top up. I bought this o2 PAYG to use auto top up and now I can't even set it up. Can anyone help? I have no problems to top-up with a singe transaction. I just don't want to have to do this every month.

[gemz4the1]

Hello @Anonymous and welcome to the community.

I suggest that you call O2 customer services and they will help you to set up the auto top-up.

I know it is mentioned in the O2 app - do you have that on your mobile? I have not used the auto top-up feature so I am uncertain if it simply transfers you to the O2 website.

[Anonymous]

Help here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

As indicated you can ring them on 4445 or use one of the landline points of contact

http://www.o2.co.uk/contactus

[Cleoriff]

The automated top up line is 0844 8090202...or as said if struggling to set it up then ring CS on the numbers given