Can’t receive calls after number porting

[David2693]

I left EE and ported my number over to o2 on the form when I purchased my contract online.

My number has now transferred to my correct number when I call out but I can’t receive calls anymore it just goes to the old ‘EE’ voicemail. 

I’ve been to settings - phone and it has the correct number, when I check I message / FaceTime it says the number will expire in 26 days 😕

Getting stressed as obviously I’d of hoped for a smooth transition. 

spoke to customer services who didn’t really offer much help. i have reset phone and networks etc from my end.

can anyone from o2 help please? 

@O2Lisa  I saw you solved this for somebody else? Are you able to help
thanks!

[Enlli]

I'm afraid we are all customers here.

You might be better contacting O2 via social media 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you

[O2Lisa]

Hi @David2693, sorry to hear you’re having issues. 
I’ll message you privately so I can take some details and we’ll look in to this for you 😊

[Kt22]

Hi Lisa 

im having exactly the same issue, I’ve tried contacting customer services but they are not providing a solution. Please can you help? Thank you 

[David2693]

When did your number port over? Weird there seems many people with similar issues

[David2693 · Accepted solution]

It has now worked. Time worked, but also restarted and removed sim every few hours, ensuring to change number on settings - phone . And removing numbers in iMessage and FaceTime and removing sim and after refresh it worked. 

[223]

Please please can you help me with my issue of porting ? I can't do anything on my phone or receive anything . 

[JW74]

I have the same issue.

Ported my old number from Vodafone to O2 last week and now can’t receive calls (but can make them).

I been removing and re-inserting the sim several times a day since last Friday and also turned off/on multiple times, cleaned SIM card over and over again & reset carrier settings.

Can any one help with a fix?

[gmarkj]

Have you been in touch with customer services @JW74 ?

Try calling them on 202 or messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[JW74]

I tried the online chat with customer services before posting here - totally useless. I have since tried the suggestion of social media (Facebook as don’t do the others) and still waiting for a response.

Can any one who has been through the same issue provide details of how it got resolved.

@O2Lisa are you able to help?