Can't pay my bill.

[Aberlourj]

I am seriously getting peeved as to why I can't pay my bill. My card is constantly being declined, mobile app, online, automated service, and when i tall to someone. I have sent money to my housemate at the same address, and its declining his card as well. I have tried every day since Friday and I am completely cut off. I have called o2 CS and I get nothing from them other than 'we can try again' there is nothing wrong with my card, or my housemates and I am still getting declined and my bill is just not being paid. No one is helpful at all. I might cry.

[MI5]

It has always been critical - it's now farcical !

[jonsie]

I know you say they are looking at this @Toby but surely there must be some progress by now?

[Aberlourj]

So I paid by direct transfer. The bars on my account were lifted. Then today they put them back on. This time I can't even call 202, so I tried Live Chat and the guy I spoke to just kept telling me I have to pay the bill, despite a lengthy time trying to get my services back yesterday.

[Cleoriff]

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@Aberlourj wrote:
So I paid by direct transfer. The bars on my account were lifted. Then today they put them back on. This time I can't even call 202, so I tried Live Chat and the guy I spoke to just kept telling me I have to pay the bill, despite a lengthy time trying to get my services back yesterday.

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This is getting worse. .. @Aberlourj has PAID the bill by direct transfer...and has been blocked again. Can you do anything else here @Toby?

[viridis]

I despair at what this giant of telecommunications has become, I really do.
Btw, I've still had no contact regarding my unjust default

[gindygoo]

What a farce! @Toby are O2 not taking these payment issues seriously? Are they running the business into the ground on purpose?

I'm just really glad I pay by DD. Tell u what though, if for some reason it was me who couldn't pay my bill/s due to a not fit for purpose payment setup which them compounded into marks on my credit file. I would seriously consider taking O2 to court 😞

Shoddy, very shoddy!

[Toby]

Hi @Aberlourj, please PM me and we'll sort this out for you