@kels111
This is not a good time to be ordering as there are many system issues due to the Coronavirus crisis and short time working rtc.
It would be better if you could wait a while until things calm down a bit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)