Solved: Can’t make calls

Tony6 · ‎26-01-2021

Just upgraded to a 12 with new sim - all stuff transferred no problems new phone though won’t make outgoing calls (receives them) old phone still able to make calls

MI5 · ‎26-01-2021

@Tony6

You need to do a sim swap from your old sim to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-01-2021

@Tony6

You need to do a sim swap from your old sim to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tony6 · ‎26-01-2021

Cheers just done it

MI5 · ‎27-01-2021

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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