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Level 1: Joiner
Posts: 2
Registered: ‎17-12-2020
Accepted Solution

Can’t make calls

Just upgraded to a 12 with new sim - all stuff transferred no problems new phone though won’t make outgoing calls (receives them) old phone still able to make calls
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Can’t make calls

@Tony6 

You need to do a sim swap from your old sim to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎17-12-2020

Re: Can’t make calls

Cheers just done it
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Can’t make calls

Welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)