Can't access my account

[stephanie26]

I'm so frustrated, o2 cut me off before the 14 day period as I missed a payment I tried to fix this by going onto my account and I cant log in as need verification code. My dad originally took out the phone but I've been pay it out my own direct debit for years. My dad also knows I'm trying to pay it which dont stay at family home anymore he has gave me permission and still they wont allow me to speak they need to speak to my dad. My dad think because I pay for it it is now all in my name. He even told me security code what he thought he may set up as so that I could email the access for you team back. No one was helpful I cant even access my bank either as that now needs verification code so I'm screwed. Please help? Yes I know it is my dads name but the payment comes out my bank so i dont see why I cant make payment.

[MI5]

@stephanie26 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

See how you get on with Payment Management, but as far as O2 are concerned your father is the account holder. It does not matter who pays.

To be in your name you would have to take out a new contract and undergo credit checks.

[Breanna]

Were you able to get your bill paid @stephanie26?