Solved: Can I cap the amount I can spend on my pay monthly...

Anonymous · ‎20-09-2017

Can anyone help. I want to cap the amount my child can spend on the pay monthly account I have for them. Is this possible and up so how do I do it? Fed up of having phone bills over £100 per month!

MI5 · ‎20-09-2017

No sorry, this isn't possible on O2 but is offered by Tesco mobile who use the O2 network.
Children who aren't responsible enough to hold a contract should be matched to a capped contract such as Tesco or restricted to a PAYG account where you can control the spend.

Your other option may be to increase the amount of mins you have on the tariff as an unlimited mins tariff would be cheaper in the long run.

If premium rate calls and texts are a problem, customer services can put a block on calling those if you call 202 and ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-09-2017

No sorry, this isn't possible on O2 but is offered by Tesco mobile who use the O2 network.
Children who aren't responsible enough to hold a contract should be matched to a capped contract such as Tesco or restricted to a PAYG account where you can control the spend.

Your other option may be to increase the amount of mins you have on the tariff as an unlimited mins tariff would be cheaper in the long run.

If premium rate calls and texts are a problem, customer services can put a block on calling those if you call 202 and ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-09-2017

Thank you for the reply. I completely agree children need to be protected, my child is 23 and in the army hence I got the contract for him as he was on operations and unable to take the time to get one. Just at the start of the contract so unable to swap at the moment.

MI5 · ‎20-09-2017

You can still look at a tariff change.
What are the extra charges for?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-09-2017

Calls at peak times...

MI5 · ‎20-09-2017

If you log into your MyO2 http://www.o2.co.uk/myo2 and go to the "tariff" section you can see upgrade options. One with unlimited minutes would be cheaper than 100 quid a month for going over his allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎21-09-2017

Hey @Anonymous! Lots of helpful advice above from @MI5! Let us know if you managed to find a suitable tariff to switch to, and if you have any additional questions. Welcome to our forum!

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