Can I Upgrade?

[Anonymous]

I know there's probably loads of posts on here about this, but I can't find anything recent that doesn't mention o2 Refresh. It might also be a case of me being a bit thick.

So, I was looking at Myo2,  just out of interest to see when I was eligible for an upgrade, and it said a date of 24th March 2018, however, it also said that I have £0 left to pay on my existing contract. Does this mean I am eligible to upgrade now?

Any help would be greatly appreciated!

[MI5]

That's strange, because the upgrade date should tie in with your refresh payments, unless you have paid off your device early?
Either way, once the device plan is £0 you can upgrade, so go for it

[Anonymous]

You can upgrade at anytime if you are on Refresh. If there are any fees left to pay it will say in your myo2 or an advisor will tell you when you do your upgrade 

[Anonymous]

Thanks for your reply!

I'm not on refresh or anything, just a regular plan. Just thought it looked a bit strange!

[MI5]

I guess it says zero then as you don't have a device plan.
All mine are refresh contracts so I don't know how standard contracts are displayed.
Where did you take your contract from?

[Marjo]

Hey @Anonymous How are you getting on with this?

[Anonymous]

I think I might need to look into Refresh a bit more then!

It just seems a bit confusing that it's saying I have a £0 balance, but then says that I'll have paid this off by the 24th March, but who knows?

I think I'll just have to wait til the end of March and see what happens lol

[MI5]

Where did you get your contract from?

[Anonymous]

It’s a CPW Buyout most likely where O2 pay for your Fast Track Upgrade to O2 Refresh. If I’m right you will only be able to get Refresh not SIMO or a Standard tariff.

[Anonymous]

Thanks everyone for the replies!

I got the contract through Carphone Warehouse, so I'm imagining @Anonymous is right and I'd only be able to upgrade through refresh, otherwise just wait it out.