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Calling/texting a number abroad from UK

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Nana
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on ‎20-04-2020 09:54

on ‎20-04-2020 09:54

My phone a Samsung Galaxy A10 will not allow me to call or text my friends abroad. I have only had the phone a few months and it is a nightmare. I also can't get mobile data which is why I bought it. Help please.

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MI5
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on ‎20-04-2020 09:57

on ‎20-04-2020 09:57

@Nana 

If you have a spend cap or other restrictions on your account it would prevent international calls and texts. 

You'll need customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151895 Posts
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on ‎20-04-2020 09:57

on ‎20-04-2020 09:57

@Nana 

If you have a spend cap or other restrictions on your account it would prevent international calls and texts. 

You'll need customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-04-2020 12:25

on ‎20-04-2020 12:25

Check the mobile data settings here

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Nana
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on ‎23-05-2020 12:42

on ‎23-05-2020 12:42

Hi Having had an answer to my previous query concerning texting/call abroad from the UK and the answer was I haven't got the required package on my phone. I now find I don't seem to be able to receive messages or calls from abroad either - help please is this correct? Unfortunately I'm with Think comms and can't find a phone number for them at present. Thanks

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