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Calling mobile while turned off

m0nsterm4sh
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Hi,

 

When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends.  I have voicemail turned off in Tugo.

 

I expected a message about the mobile being off or out of service area instead of a ringing tone.  I suspect this has something to do with Tugo and voicemail.  How can I change this?

 

Thanks.

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MI5
Level 94: Supreme
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I suspect that you may have to log out and remove Tu from your phone, then dial 1760 to turn VM off on the network and then reinstall Tu again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Try dialing 176002 from your normal phone app too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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m0nsterm4sh
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Thanks but dialing that gives an "invalid number" message. 😞

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MI5
Level 94: Supreme
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I suspect that you may have to log out and remove Tu from your phone, then dial 1760 to turn VM off on the network and then reinstall Tu again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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m0nsterm4sh
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Thanks, that did the trick.

 

I get "invalid number" when I dial 1760 though.

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MI5
Level 94: Supreme
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It's all connected with Tu and the way it integrates with VM. Which numbers do and don't work are a bit of a lottery.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
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m0nsterm4sh
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I've deleted my TuGo account and now 1760 is working again.

 

Many thanks for your help.

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MI5
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That's normal slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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