Calling mobile while turned off

[m0nsterm4sh]

Hi,

When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends.  I have voicemail turned off in Tugo.

I expected a message about the mobile being off or out of service area instead of a ringing tone.  I suspect this has something to do with Tugo and voicemail.  How can I change this?

Thanks.

[MI5]

Try dialing 176002 from your normal phone app too.

[m0nsterm4sh]

Thanks but dialing that gives an "invalid number" message. 😞

[MI5 · Accepted solution]

I suspect that you may have to log out and remove Tu from your phone, then dial 1760 to turn VM off on the network and then reinstall Tu again.

[m0nsterm4sh]

Thanks, that did the trick.

I get "invalid number" when I dial 1760 though.

[MI5]

It's all connected with Tu and the way it integrates with VM. Which numbers do and don't work are a bit of a lottery.

[m0nsterm4sh]

I've deleted my TuGo account and now 1760 is working again.

Many thanks for your help.

[MI5]

That's normal